Are there any setup fees for my account?

No, we do not charge any setup fees for our hosting plans or reseller plans.


What if I need to upgrade my account plan?

It's easy. You go to the Account Management Area and complete the necessary information and we will upgrade your existing plan.

Am I charged a fee when I upgrade or add any additional options?

No. Outside of the additional cost to add up to the cost of the new plan or option, we do not charge any other fees.

How do you handle technical support?

All clients have access to our technical support team through their control panel. Once a problem is submitted each client is given a unique ticket number that will be used to check that status of the request.

Does it take a long time for you to answer support requests?

Most general support requests are answered within just a few hours while more complicated issues/problems may take longer to address, none the less we stay in contact with you of the progress being made. If any major problems occur with our servers, we can assure you, they are being addressed before you even contact us. Sometimes things take longer to fix than what we would like but we can assure you that our servers are our first priority and any problems are handled immediately.

What about billing, how do I pay for my account?

When you sign up for an account you will have the choice to pay for your account using a check, or credit card. You will also have the option of paying your monthly rate manually or automatic recurring billing Automatic recurring billing means that your account will automatically be debited each month on the anniversary of the account setup date.

What if I want to cancel my account?

You enter the Account Management Area and select Cancel An Account. Complete the requested information and submit, and your request will be handled promptly. Unlike other companies on the Internet, we do not put you through a bunch of red tape to get your account canceled.

What happens if I do not have enough funds to cover the charges on my credit card or checking account?

If we do not recieve your payment by its due date or if your credit card charges are not approved, you will be given 48 hours to provide us with a new method of payment. In the event that you do not provide the required information, your account will be deactivated until which time we receive the necessary information to bill your account.

What type of support do you not provide?

Although we do not provide technical support for 3rd party software, scripts, or other software that you may utilize to build your site, this includes: front page, ASP, any html editors, any cgi scripts, however, we aren't rendering you completely helpless. Slip us a support request using our online support request form and we will do our utmost to assist you and if we can't, we will guide you in the right direction for assistance.

How do you deal with accounts that have violated your policies?

While most issues can be resolved between Gleem Host and the account in question, spamming violations are controlled by the backbone. In the event that the backbone receives a complaint due to spamming, they delete the account in question without any prior notice to either the account holder or Gleem Host. We have VERY STRICT policies regarding spamming and will not tolerate it at all on our servers. If you have been deactivated by another hosting service for spamming complaints, it is highly possible that you will be deactivated on our servers in the event that you continue such activity.

What about Domain Registration fees? Are these fees included in the price of the hosting fees?

No we do not pay any registration fees for any accounts.


DO YOU HAVE MORE QUESTIONS?

contact our support team support@gleemhost.com